1. Introduction and Scope

At Warren Lotas, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our flagship location at 8481 Melrose Place, use our official website, or engage with our social media platforms. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect information that allows us to provide a seamless shopping experience. This includes:

  • Personal Identifiers: Your full name, shipping and billing addresses, phone number, and email address provided during checkout or account creation.
  • Payment Information: Credit card details and billing information. Note that all payments are processed through secure, encrypted third-party gateways; we do not store your full card details on our local servers.
  • Technical Data: Your IP address, browser type, operating system, and browsing behavior on our site, collected via cookies and tracking pixels to improve site performance.

3. How Your Information is Utilized

Your data is used strictly to enhance our brand experience and fulfill our business obligations:

  • Order Fulfillment: To process transactions, manage logistics, and deliver your purchases to your doorstep.
  • Customer Support: To respond to your inquiries, process returns, and troubleshoot any issues with your order.
  • Exclusive Communication: To send updates regarding limited-edition drops, “8481” exclusive releases, and special events (only if you have opted in to our mailing list).
  • Security & Fraud Prevention: To monitor for suspicious activity and protect both our customers and our brand from fraudulent transactions.

4. Third-Party Disclosures

We do not sell, trade, or rent your personal information to outside parties. However, we do share data with trusted third parties who assist us in operating our business, including:

  • Service Providers: Such as Shopify, shipping carriers (UPS/FedEx), and payment processors (Stripe/PayPal).
  • Legal Compliance: We may release information when requested by law enforcement or when necessary to protect our rights, property, or safety.

5. Cookies and Tracking Technologies

Our website uses cookies to remember your preferences (like items in your shopping cart) and to understand how you interact with our content. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.

6. Data Security and Retention

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored behind secure networks and is only accessible by a limited number of persons who have special access rights to such systems. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

7. Your Rights and Choices

You have the right to control your data. This includes:

  • Access & Correction: The right to request a copy of the data we hold about you or to update incorrect information.
  • Data Deletion: The right to request that we erase your personal data from our records.
  • Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any message.

8. Contact Information

For any questions regarding this Privacy Policy or the handling of your data, please contact our privacy team:

Email: support@warrenlotasco.com
Physical Store: 8481 Melrose Place, West Hollywood, CA 90069, USA