Overview

At Warren Lotas, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Our return policy is designed to be transparent and fair, ensuring a smooth experience for our community.

Return Eligibility & Window

You have a 30-day window from the date you received the item to return it. To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging with all brand tags attached.
  • You must have the receipt or proof of purchase (such as an order confirmation email).

Items Not Eligible for Return

The following items cannot be returned or exchanged:

  • Items marked as “Final Sale” at the time of purchase.
  • Custom-made or “1-of-1” handmade items from the 8481 collection.
  • Gift cards.

The Refund Process

Once we receive your item, our quality control team will inspect it and notify you. We will immediately notify you of the status of your refund after inspecting the item.

  • Approval: If your return is approved, we will issue a refund to your original payment method (Credit Card, PayPal, etc.).
  • Timeline: You will receive the credit within 5 to 10 business days, depending on your card issuer’s policies.

Return Shipping Costs

  • Faulty/Damaged Items: If the return is due to our error (you received an incorrect or defective item), Warren Lotas will cover 100% of the return shipping costs and provide a prepaid label.
  • Change of Mind: If you are returning an item due to a change of mind or incorrect size selection, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.

How to Initiate a Return

To start a return, please contact our support team at support@warrenlotasco.com with your Order ID. We will provide you with the return shipping address and instructions.